Test report · cycle Oct 14, 2026
Zoho CRM: 85/100
Pass #1 of 11 general business CRMs. A low-cost, full-featured CRM inside the wider Zoho app family.
Test results
| Test | Result | Points | Rule |
|---|---|---|---|
| Published pricing | ✓ pass | 20/20 | 20 if the vendor publishes a starting price; 8 if only a third-party estimate exists; 0 if quote-only. |
| Plan transparency | ✓ pass | 15/15 | 15 if three or more plans show a price; 10 for two; 5 for one; 0 for none. |
| No hidden fees | ✓ pass | 15/15 | 15 with no extra costs found (onboarding fees, seat minimums, usage charges, paid add-ons); minus 5 for each one found. |
| Free plan | ✓ pass | 10/10 | 10 if a free plan exists; 0 if not. |
| Small-team access | ✓ pass | 15/15 | 15 if one user can buy; 10 if the minimum is 2–3 users; 5 for up to 10; 0 above that. |
| Industry integrations | ✕ fail | 0/15 | 15 if it connects to industry systems (LOS, practice management, IDX); 0 otherwise. |
| Google and Microsoft fit | ✓ pass | 10/10 | 5 each for Google Workspace and Microsoft 365 integration. |
| Total | 85/100 |
Pricing found
Source: Zoho (paid tiers confirmed via third-party guide), checked Oct 14, 2026. Published
FreeFreeUp to 3 users
Standard$14 /user/mo
Professional$23 /user/mo
Enterprise$40 /user/mo
Ultimate$52 /user/mo
No hidden fees found on the pricing page.
First-year cost on the entry plan
| Team | First year |
|---|---|
| 1 user | $168 |
| 5 users | $840 |
| 10 users | $1,680 |
| 25 users | $4,200 |
Fit
Cost-conscious teams that want depth and other Zoho apps. Best for 1–500 users. Google WorkspaceMicrosoft 365
Skip it if: Teams that need polished support.